• Telepsychiatry Customer Success Associate-Implementations

    Job Locations US-NY-New York
    Requisition ID
    Position Type
    Full Time
  • Overview

    Genoa Telepsychiatry builds telepsychiatry programs that connect providers and community mental health centers to increase access to mental health care for rural Americans. We are a fast-growing New York-based team with strong opportunities for growth.


    The Genoa Telepsychiatry Implementation Associate will assist Implementation Managers build these telepsychiatry programs.


    Major Duties & Responsibilities:


    • Help build the clinical processes and policies of a telepsychiatry program by negotiating preferences between providers and clinic staff
    • Work with providers to obtain documents needed for telepsychiatry, including medical licenses, state and federal controlled substance registrations, etc.
    • Work with providers and clinic staff to facilitate the credentialing process; this includes facility credentialing and payor enrollment applications
    • Work with clinic staff and providers to install and configure the necessary technology requirements, and provide training to all users on the Genoa Telepsychiatry web platform
    • Evangelize the benefits of Genoa pharmacies to telepsychiatrists and clinic staff
    • Improve and refine our implementation process by proactively identifying inefficiencies and working with the Product Operations team to automate. Our team is focused on building scalable processes and increasing efficiency
    • Identify and help scope customer-facing product features with the Product team
    • Assist with as-needed strategic projects
    • Aspire to begin taking ownership and project managing full implementations


    Educational or Skills Requirements:  

    • Hold at least a Bachelors degree (waived for exceptional candidates)
    • Client-facing experience preferred
    • Must possess the following personality traits:
      • Team-oriented
      • Exceptional emotional intelligence and the ability to tactfully navigate all types of personalities
      • Strong problem solving
      • Confidence
      • Independence
      • Curiosity
      • Desire to take ownership over work
    • Must possess the following skills:
      • Meticulous organization
      • Exceptional project management skills
      • Excellent verbal and written communication skills
    • Interest in the U.S. healthcare ecosystem
is required; knowledge and experience in a past healthcare role preferred
    • Proficient in modern office productivity software, cloud-based applications and CRM tools
    • Passions outside the office required
    • Driver’s license required for any rental car travel


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